Refund policy

 

CANCELLATIONS AND REFUNDS

 

Delivery Timelines: (PAN India)

We, along with our delivery partners always strive to deliver the products within estimated time. Usual delivery times are 1-6 days across India. But in case of natural calamities, unforeseen legal and logistical delays, your order might be delayed a little. However, at each stage we will communicate about the current status. 

Delivery Timelines: (International)

We, along with our delivery partners always strive to deliver the products within estimated time. Usual delivery times are 15-20 days across Internationally. But in case of natural calamities, unforeseen legal and logistical delays, your order might be delayed a little. However, at each stage we will communicate about the current status.

Return Policy

Purchases made from online store of www.bawagonegoan.com cannot be returned after purchase. Unfortunately, we also cannot accept returns on subscription items or gift cards.

Replacement Policy

We offer full-replacement of products that might be damaged in transit or there might be a manufacturing defect or in case a wrong item is delivered to you. Replacement complaints must be raised on +91-9137925924 between 10 am and 5 pm, Monday – Saturday | Email: sales@bawagonegoan.com within 48 hours of delivery. All replacements will be processed after our customer support team validates the issue via communication over e-mail or phone.

Cancellation Policy

Purchases made from online store of www.bawagonegoan.com cannot be cancelled.

Customer Complaint Format

All complaints shall be shared by the customer in the below format for easier investigations and smoother solutions:

You must shoot an unboxing video as proof of damage from the delivery partners end or proof of expired/incorrect order products delivered by the company. The original packaging of the order must be intact, with tags, and bills intact. You will also need the receipt or proof of purchase.

Mention your name and order details along with the above for any particular assistance. We'll try to accommodate your request as best as we can.